D.19-08-025 mandates the following protections to your customers if a disaster affected area under a covered emergency declaration by the Governor of California or President of the United States occurs:

 

 

 

(a) waiver of one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features and messaging services;

 
(b) waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services;

 
(c) waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the premises;

 
(d) waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an inside wiring plan;

 
(e) waiver of the fee for up to five free jacks and associated wiring for inside wiring plan customer upon their return to their permanent location; and

(f) waiver of the fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.